I have been waiting for the Nikon D4 to ship from Adorama for some time now (I pre-ordered it in mid-January 2012) . Calling their Costumer Service proved pointless. Today [10 May 2012] I got this email from Adorama:
Thank you for placing your order for a Nikon D800/D800E or D4 with us.
As you know, the Nikon D800/D800E and D4 are currently highly-sought after. The excitement for the these new acclaimed models created a demand that has currently outstripped supply worldwide. Nikon has sent us initial quantities of units and continues to do so on a weekly basis. Those have already been shipped out to customers in a first-in/first-out process.
We are fully aware of how eager you are to receive your new camera and how frustrating the wait can be. The lack of clear forthcoming information as to the estimated ship dates only adds to the frustration. We know it and feel it and we’re going bonkers about it. Nothing is more important to us than to deliver a great customer experience, and while it might not be evident, we’re turning the world over to get these hot cameras out to you as fast as humanly possible. We are working closely with our partner, Nikon, to get all orders fulfilled in a timely basis and to hopefully meet your expectations to the extent possible.
We promise you that as these cameras roll into our warehouse, they won’t linger for even a moment. They will be packed and shipped same-day on a strict first-in/first-out basis.
Be assured you that we don’t charge your credit card until the order ships.
Customers have been asking our customer service and sales personnel questions like: How many units we have on order? How many we have on hold? Where a particular customer is on the waiting list? Please understand that they do not have access to this information. In spite of their genuine desire to be of help, they cannot possibly share information not available to them. We are unable to make this information widely available internally at this time.
We fully understand your excitement to get this new Nikon DSLR in your hands, and we deeply regret the inconvenience the wait is causing. We are working diligently and hard (sweating actually!!!) to get it in your hands as soon as possible.
Thank you for your understanding and support. We know you placed your trust in Adorama. We are working hard to continue to earn your trust.
Sincerely,
Adorama Camera
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